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NEW DATA PROTECTION  LEGALISATION KNOWN AS GDPR TAKES EFFECT FROM 25TH MAY 2018

PLEASE SEE OUR PRIVACY POLICY  AND HOW WE USE YOUR DATA IN PRACTICE POLICIES

 

Practice Management

Josie Osborne (f)

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The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Administration

Our Secretarial Staff Katie Blades, Judy Butler  and Jackie Colvin will type referral letters and are happy to help with any queries with regard to hospital appointments. Our Dispenser's  are Jane Phillips  and Lori Phillips . If you live over one mile from the nearest chemist, we can dispense your medicine. This can be collected from the surgery or can be delivered to Knowl Hill and Waltham St Lawrence on the days of the branch surgeries.

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits. 

 
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