We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
Giving feedback
To provide feedback:
- fill out a feedback form
- email bobicb-bw.complaintswargrave@nhs.net
- take part in the Friends and Family Test
- leave a review on the NHS website
- phone us on 0118 940 3939
Making a complaint
Simply send an email to bobicb-bw.complaintswargrave@nhs.net.
The practice manager, Amie Attwood, will set all the necessary wheels in motion and we aim to respond within 28 days. We are continually striving to improve our service. Any helpful suggestions would be much appreciated, and a comments form is located in the waiting area for patients to fill in if desired.
The health service ombudsman
The health service ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the ombudsman or CQC the contact details are below.
Phone
0345 015 4033
Email
phso.enquiries@ombudsman.org.uk
Write
Millbank Tower, Millbank, London SW1P 4QP