Complaints Policy

Making a complaint

Simply send an email to bobicb-bw.complaintswargrave@nhs.net

The practice manager will set all the necessary wheels in motion and we aim to respond within 28 days. We are continually striving to improve our service. Any helpful suggestions would be much appreciated, and a comments form is located in the waiting area for patients to fill in if desired.

The health service ombudsman

The health service ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

• Getting it right
• Being customer focused
• Being open and accountable
• Acting fairly and proportionately
• Putting things right
• Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the ombudsman or CQC via their websites:

• Health service ombudsman
• Care quality commission